Selling Partner Associate (English and Spanish), SP-Support
This position is no longer accepting applications(closed Aug 27, 2026).
Shift Pattern: Rotating shifts, Sunday – Saturday, between 6:00 AM and 9:00 PM (role-dependent).
Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland.
Start Date: September 2026
Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction.
Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy.
Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period.
Key job responsibilities
• Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat.
• Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards.
• Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions.
• Demonstrating genuine empathy and passion for our customers in every interaction.
• Build lasting relationships by going the extra mile to exceed expectations.
• Consistently achieve productivity and quality targets across key performance metrics.
• Collaborate with internal stakeholders and cross-functional teams to drive resolution.
• Document all Selling Partner interactions accurately in line with standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
• Participate in regular training sessions to stay current on product details, technologies, and key platform updates.
• Take on additional duties and special projects as directed by management, aligned with skills and experience.
About the team
• Become part of a diverse, multicultural, and global team.
• Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand.
• Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.
Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland.
Start Date: September 2026
Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction.
Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy.
Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period.
Key job responsibilities
• Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat.
• Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards.
• Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions.
• Demonstrating genuine empathy and passion for our customers in every interaction.
• Build lasting relationships by going the extra mile to exceed expectations.
• Consistently achieve productivity and quality targets across key performance metrics.
• Collaborate with internal stakeholders and cross-functional teams to drive resolution.
• Document all Selling Partner interactions accurately in line with standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
• Participate in regular training sessions to stay current on product details, technologies, and key platform updates.
• Take on additional duties and special projects as directed by management, aligned with skills and experience.
About the team
• Become part of a diverse, multicultural, and global team.
• Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand.
• Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.