Senior Account Manager, Partner Success
Build and maintain strong relationships with partner accounts, drive user adoption and engagement, and contribute to revenue growth through proactive collaboration and partner performance optimization.
Responsibilities
- Manage multi-threaded relationships with partner accounts from platform go-live.
- Coordinate cross-functional teams around performance operations, best practices, and product roadmap initiatives.
- Define business metrics and success criteria, monitor progress, and provide optimization recommendations through business reviews.
- Lead and facilitate in-person and virtual Quarterly Business Reviews with partners.
- Collaborate with partners to define strategic roadmaps with measurable milestones.
- Own critical meetings, drive decisions, manage escalations, and ensure swift resolutions for partner issues.
Requirements
- 3+ years of experience in client-facing roles in SaaS or fintech.
- Experience leading projects, facilitating training workshops, and liaising cross-functionally to solve customer needs.
- Excellent written and spoken German and English communication skills.
- Strong organizational skills and ability to manage multiple tasks.
- Creative problem-solving skills, accountability, teamwork, and a collaborative mindset.
Benefits
- Hybrid working model combining onsite collaboration and remote work, with up to 25 days per year to work from a city or country of choice.
- Stock option plan.
- Confidential coaching, counselling, and mental health resources through OpenUP.
- Three additional days off in 2026.
- Unlimited access to Udemy online courses.
- Worldwide partner discounts, rewards, and perks.
- Eight weeks of gender-neutral new parent leave.
- Free onsite dining at select Bitpanda offices.
- Recognition and rewards for tenure.
- Bitpanda-branded merchandise.
- Team events and celebrations.