Senior Account Manager

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.
This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.
The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.
Requirements
We are looking for someone who has:
4+ years of experience in Account Management / Partnerships / Merchant Success
within fintech / PSP / acquiring / payments
Strong hands-on experience working with high-risk industries, such as:
gambling
betting
forex
Solid understanding of:
payment processing
APMs
card acquiring
payment flows
Proven experience managing B2B clients and strategic merchant accounts
Strong commercial mindset and client-facing communication skills
Ability to manage multiple stakeholders and internal teams simultaneously
High level of ownership, accountability, and business maturity
Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

Will Be a Strong Advantage
Experience in international payment environments
Experience working with multi-GEO merchants
Strong understanding of payment optimization and merchant performance drivers
Experience in fast-paced, scaling fintech or startup environments

What We Expect in This Role

The successful candidate will be someone who:
builds strong and trusted merchant relationships
understands both commercial and operational aspects of client success
can work independently and drive accounts forward
proactively solves issues rather than only reacting to them
understands the realities of high-risk payments
is able to combine client partnership, commercial thinking, and execution.
Responsibilities
Account Management & Client Relations
Manage and develop relationships with assigned B2B merchant accounts
Take ownership of strategic merchants transferred from the Sales team
Build long-term partnerships and act as the main point of contact for merchants
Maintain regular communication with clients through written and verbal channels
Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization
Identify merchant needs and offer relevant solutions from the company’s payment product portfolio
Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs
Develop and drive growth plans for key merchant accounts
Proactively identify areas for commercial and operational improvement

Performance Monitoring
Monitor key payment performance metrics, including:
transaction volume
conversion rates
payment performance indicators
Analyze merchant performance and identify opportunities for optimization
Work with internal teams to improve account efficiency and payment results

Operational Coordination
Coordinate merchant onboarding and payment solution launches
Ensure smooth cross-functional cooperation with:
Tech
Support
Risk
Compliance
Finance
Legal
Handle complex client escalations and ensure timely resolution
Maintain strong operational control over merchant-related processes
Commercial Development
Prepare commercial proposals and support negotiations with existing merchants
Identify upsell and cross-sell opportunities within existing accounts
Contribute to merchant retention and long-term revenue growth
Support the company’s commercial strategy through strong account ownership