Senior Agent, Customer Service (Spanish Speaker)
Support global customers in Spanish and English through email, chat, and voice; handle complaints and feedback, communicate product information, build stakeholder relationships, and escalate unresolved issues to supervisors.
Responsibilities
- Handle inquiries and issues from global customers through email, chat, and voice
- Collaborate with product managers, marketing, and other stakeholders to address complaints and feedback
- Maintain a strong understanding of company products
- Establish and nurture relationships with partners and external stakeholders
- Escalate unresolved queries to Level 2 or supervisors
Requirements
- Diploma in finance, customer service and relations, linguistics, crypto-related studies, or a related field
- At least 1 year of experience in translation, interpretation, localization, or other language-related roles
- Proficiency in spoken and written Spanish and English
- Ability to work independently in a fast-paced environment
- Willingness to work according to a given schedule
- Strong interpersonal skills
- Problem-solving skills
- Time management skills
- Ability to learn quickly
- Familiarity with cryptocurrency or financial technology
- Working knowledge of CRM tools such as Zendesk
- Basic knowledge of MacOS, Lark, Microsoft Office, and G-Suite
Benefits
- L&D programs
- Education subsidy
- Team building programs
- Company events
- Wellness allowances
- Meal allowances
- Comprehensive healthcare schemes for employees and dependants