Senior Business Analyst.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

• Collaborate with stakeholders to gather detailed requirements.

  • Analyze user needs and translate them into functional specifications.

  • Ensure alignment with business objectives and user expectations.

  • Document expected outcomes and acceptance criteria.

  • Lead process excellence initiatives and strategic business improvement projects

  • Drive process optimization, cost reduction, customer experience, and operational excellence

  • Engage with stakeholders, project teams, and end users.

    • Flexibility and adaptability are essential to address evolving requirements.

    • Drive process changes and leverage analytics for deeper insights.

    • Work closely with the Head of the contact centre and subject matter experts.

    • Engage actual end users during UAT to validate solutions.

Evaluate QA results and ensure product quality.