Senior Customer Success Manager
Develop and maintain customer relationships, understand business and technical needs, advocate for customer successes through case studies, and act as a liaison between customers and technical teams. Guide customers through cloud-based AI and machine learning implementations, monitor performance and return on investment, coordinate customer journeys with product and engineering, provide strategic advice, deliver training, and resolve customer concerns to support satisfaction and retention.
Responsibilities
- Develop and maintain customer relationships
- Understand customer business needs and technical requirements
- Create case studies highlighting customer successes
- Act as a liaison between customers and technical teams
- Provide technical guidance and support for cloud-based AI and machine learning solutions, including Kubernetes
- Conduct customer reviews and report on customer progress, KPIs, and ROI
- Coordinate customer journeys with product and engineering teams
- Monitor industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Resolve customer concerns to support satisfaction and retention
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Advanced degree preferred
- Experience in customer success, technical account management, or a similar technology role
- Technical foundation in cloud computing, AI, and machine learning
- Interpersonal, communication, and presentation skills
- Ability to build relationships at all organizational levels
- Ability to work in a fast-paced environment with ambiguous or iterative fact sets
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health support
- Wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off