Senior Customer Success Manager
This full-time role supports customers using Crusoe's cloud-based AI, ML, and Kubernetes solutions. The manager will guide implementations, coordinate with Product and Engineering, monitor outcomes, deliver training, resolve issues, and provide strategic technical advice.
Responsibilities
- Develop and maintain strong customer relationships
- Work on case studies highlighting customer successes
- Act as a liaison between customers and the technical team
- Provide technical guidance and support for cloud-based AI and ML solutions, including Kubernetes
- Conduct regular reviews and report on customer progress, KPIs, and return on investment
- Coordinate with Product and Engineering to define customer journeys, challenges, and opportunities
- Stay current with industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Address and resolve customer concerns
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar technology-driven role
- Strong technical foundation in cloud computing, AI, and ML technologies
- Excellent interpersonal, communication, and presentation skills
- Ability to build relationships at all organizational levels
- Comfort working in a fast-paced environment with ambiguous and iterative fact-sets
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health, dental, and vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term and long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off