Senior Deal Execution Analyst

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

• Act as a trusted advisor to the Sales Team and subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, DealHub, DocuSign, Conga Composer)
• Assist the Sales Team in building non-standard or complex orders, applying sound judgment to help navigate deal requirements and internal processes
• Assist with administrative tasks including managing Salesforce for data integrity, updating accounts, editing reports, and assistance with customer consumption and overage tracking
• Support the Sales Team with the contract signature process, helping to identify and resolve issues that may impact deal execution
• Partner with cross-functional departments to understand business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
• Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Braze's internal systems
• Help identify opportunities to improve Deal Desk processes, documentation, and ways of working
• Share knowledge and best practices with other members of the team and provide support on more complex deal scenarios where appropriate

WHO YOU ARE

• You have 3-5 years of experience in Sales Operations, Deal Desk, or a related role
• You are proficient in Excel and Google Sheets
• You have experience with CRM systems like Salesforce.com
• You have experience supporting non-standard or complex commercial transactions
• You’re a team player who loves to collaborate cross-functionally and globally to support the broader team's goals
• You have exemplary written and verbal communication skills
• You have a proven ability to build strong, collaborative working relationships with internal stakeholders
• You’re an innate problem solver with an enthusiastic "roll up your sleeves" mentality and good judgment
• You’re extremely organized and able to work on both long-term projects and requests that require a quick turnaround
• You are comfortable working independently and managing multiple competing prioritie

Bonus points:

• Prior experience working at a B2B SaaS business
• Salesforce Admin experience
• Experience working with DocuSign, Conga Composer, DealHub and/or a CPQ tool
• Experience contributing to process improvements within a Sales Operations or Deal Desk environment
• Japanese language proficiency