Senior Deal Operations Analyst
Support complex commercial transactions across regional markets from approval through order booking, validating configurations, pricing, and terms, troubleshooting Salesforce CPQ issues, managing workflows, improving Quote-to-Cash processes, supporting testing and automation, and creating operational documentation.
Responsibilities
- Support the end-to-end execution of complex commercial transactions across the NEMEA and SEMEA regions.
- Review sales opportunities for operational readiness prior to order booking.
- Validate product configurations, pricing, commercial terms, and booking requirements.
- Resolve operational issues that impact successful order execution.
- Manage approval workflows and support timely order processing.
- Partner with Sales and Deal Desk throughout the sales cycle.
- Support the Quote-to-Cash process from approved opportunity through order booking.
- Maintain order quality, accuracy, and compliance.
- Collaborate with Finance, Revenue Operations, Legal, Customer Success, and Business Systems.
- Support quarter-end and year-end operational activities.
- Troubleshoot Salesforce CPQ issues related to quoting, approvals, pricing, configuration, and order processing.
- Investigate quote calculations, product rules, price rules, and approval workflow issues.
- Implement scalable process and system improvements with Business Systems.
- Support user acceptance testing for Salesforce and CPQ enhancements.
- Develop knowledge articles and identify opportunities to simplify quoting processes.
- Recommend improvements to Salesforce, Salesforce CPQ, NetSuite, and operational workflows.
- Contribute to automation, reporting, and Deal Operations improvements.
- Build cross-functional partnerships and advise on complex commercial transactions.
Requirements
- 5+ years of experience in Deal Operations, Order Management, Revenue Operations, or Commercial Operations.
- Experience supporting complex SaaS commercial transactions.
- Strong understanding of Quote-to-Cash processes and commercial operations.
- Hands-on experience with Salesforce CRM, Salesforce CPQ, and NetSuite ERP.
- Strong analytical and problem-solving skills.
- Ability to collaborate with cross-functional stakeholders.
- Experience identifying process improvements and reducing manual effort.
- Experience supporting quarter-end or year-end operational activities.
Benefits
- Remote work