Senior Enterprise Application Support Specialist
This position is no longer accepting applications(closed Aug 29, 2026).
Fully Remote Opportunity
Position Summary
The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.
Key Responsibilities
- Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.
- Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
- Coordinate application changes, releases, testing, patches, and implementations.
- Manage vendor escalations, technical issues, deliverables, and deadlines.
- Partner with business and technical teams to identify requirements and improve applications and processes.
- Monitor application health and address reliability, resiliency, and support gaps.
- Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
- Use PowerShell or similar tools to automate repeatable support and administrative tasks.
- Communicate incident status, risks, changes, and project progress to stakeholders.
- Provide after hours and on-call support.