Senior Facilities Manager

Core Responsibilities

1. Strategic Management & Leadership

• Oversee overall facilities management operations for assigned Properties/Estates

• Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff

• Participate in strategic level meetings and steering groups relating to Properties/Estates

• Ensure smooth mobilisation and deployment of proposed manpower upon contract award

2. Operational Excellence

• Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards

• Supervise routine maintenance programs, SOPs, workplace safety & risk assessments

• Oversee quality management programs for works, environmental sustainability, regulatory compliance

• Monitor energy & utility management and track performance indicators

3. Compliance & Safety Management

• Ensure compliance with Corporation's house rules and permit-to-work procedures

• Oversee Fire Safety Manager (FSM) appointments and SCDF compliance

• Manage Workplace Safety & Health Officer (WSHO) requirements

• Ensure all statutory requirements and authority regulations are met

4. Contractor & Vendor Management

• Supervise and coordinate sub-contractors and service providers

• Conduct routine inspections and quality checks on maintenance works

• Ensure contractor performance meets or exceeds Corporation targets

• Manage procurement processes and cost efficiency measures

5. Technology & Innovation

• Support digitalization, innovation and technology testbed initiatives

• Work with Digital Services Officer on system integration and data management

• Facilitate implementation of new technologies for productivity improvements

6. Stakeholder Management

• Maintain professional communication with JTC officers and tenants/lessees

• Address prolonged service or KPI failures with remedial actions

• Conduct joint inspections and audits with Corporation officers

• Provide professional advice to improve FM service delivery

7. Emergency Response & Business Continuity

• Ensure 24/7 emergency response capabilities

• Support emergency situations including pandemic response

• Participate in Business Continuity Committee and Disaster Recovery Planning

• Deploy additional resources during emergencies as required

Key Performance Areas

Service Standards:

• Meet JTC's Service Level Agreements (SLA) and Service Standards (SS)

• Achieve response times: Critical (<25 mins), Urgent (<25 mins), Normal (same day)

• Maintain high customer satisfaction levels

Reporting Requirements:

• Submit monthly reports covering financials, customer management, compliance

• Track and report performance status, authority compliance, contract financials

• Provide periodic stock-take and improvement recommendations

Specialized Requirements

Building Management Systems:

• Oversee BMS/BOS operations and optimization

• Support JTC Operations Command Centre integration

• Manage building equipment monitoring and fault detection

Environmental & Sustainability:

Implement environmental management programs

Support Green Mark certification processes

Drive energy efficiency and cost savings initiatives
Degree from a recognised tertiary establishment

Education & Experience:

Minimum 8 years of relevant working experience at equivalent SFM/FM level

Must have managed accumulated building portfolio of >200,000 sqm in past 3 years

Minimum 5 years' experience in providing integrated facilities management services with current company

Tier 2 Certified Facilities Management Expert (CFME) accreditation by SIFMA (alternative qualification)