Senior FinCrime Ops Manager
Own and run LemFi's Financial Crime Operations, leading live decisioning, investigations, unblocks, control improvement, and a team of 20-30 analysts in a high-volume fintech environment.
Responsibilities
- Lead the day-to-day Financial Crime Operations function.
- Own investigations, unblocks, and fraud decisioning for in-life customers.
- Own operational outcomes including time-to-unblock, investigation turnaround, throughput, decision quality, and SLA performance.
- Continuously improve operational controls to reduce false positives and unnecessary friction.
- Partner with Product and Data to refine rules, unblock logic, and experiments.
- Manage and mentor a team of 20-30 Financial Crime analysts.
- Monitor operational trends and translate data into practical improvements.
- Collaborate with Compliance and the MLRO on escalations, SARs, and regulatory matters.
Requirements
- 6+ years in Fraud or Financial Crime Operations, including at least 3 years in leadership.
- Experience managing investigations, unblocks, alerts, and decisioning in fintech or high-volume financial environments.
- Experience running and improving workflows, SLAs, and performance metrics.
- Experience partnering with Product, Data, or Engineering on control performance and operational improvements.
- Strong analytical capability using Excel or similar tools.
- Leadership experience managing and developing teams at scale.
- Experience with machine learning or rules-based decisioning systems is desirable.
- Cross-border financial operations experience is desirable.
Benefits
- Meaningful work improving financial access for immigrants and underserved customers.
- Opportunity to make an immediate impact in a high-growth fintech company.
- Work alongside a global team spanning more than 20 countries.