Senior Fraud Analyst - On site - Yuba City, CA

Summary

The Senior Fraud Analyst supports the Credit Union’s digital fraud prevention program by monitoring, investigating, analyzing, and escalating fraud activity across digital channels. This role is responsible for reviewing alerts, identifying suspicious patterns, conducting complex investigations, and supporting loss-mitigation efforts related to online banking, mobile banking, digital account opening, remote deposit capture, card-not-present activity, digital payments, and real-time transaction-monitoring platforms.

The Senior Fraud Analyst serves as a subject matter resource in digital fraud trends, identity intelligence, fraud-risk controls, and investigative best practices. This position works closely with business units, IT, Cybersecurity, Virtual/Digital Banking, Lending, Member Services, Payments, and BSA/AML to help maintain a strong fraud-prevention posture while supporting a positive member experience.

This role requires strong analytical judgment, attention to detail, sound decision-making, and the ability to manage complex fraud matters in a fast-paced environment.

Essential Functions

1. Monitor and investigate digital channel fraud alerts, including activity related to online banking, mobile banking, digital account opening, remote deposit capture, digital payments, card-not-present transactions, and real-time transaction-monitoring systems.
2. Review, analyze, and disposition alerts and cases in a timely and accurate manner, ensuring appropriate documentation within the Case Management System.
3. Conduct complex digital fraud investigations involving account takeover, synthetic identity fraud, credential stuffing, bot activity, phishing, mule activity, remote deposit fraud, digital payment fraud, and other emerging fraud trends.
4. Identify suspicious patterns, anomalies, fraud rings, behavioral indicators, and high-risk activity across digital channels.
5. Take appropriate loss-mitigation steps, including account restrictions, member outreach, transaction review, escalation, and coordination with internal departments as needed.
6. Serve as a subject matter resource for digital fraud matters and provide guidance to internal teams regarding fraud trends, red flags, investigative findings, and recommended next steps.
7. Support the configuration, testing, tuning, and ongoing review of fraud detection tools, rules engines, alert logic, behavioral analytics, identity verification tools, and digital risk platforms.
8. Assist with reviewing fraud model performance, alert effectiveness, false positive trends, and opportunities to improve detection accuracy and operational efficiency.
9. Maintain working knowledge of AI/ML-driven fraud detection platforms, behavioral biometric tools, device fingerprinting systems, identity verification solutions, digital risk signals, data enrichment tools, and case management workflows.
10. Participate in testing and implementation efforts related to new fraud prevention tools, digital channel controls, system enhancements, and process improvements.
11. Collaborate with Virtual/Digital Banking, Member Services, Lending, IT, Cybersecurity, Payments, Compliance, and BSA/AML during fraud investigations, escalations, and digital fraud events.
12. Support incident response efforts related to digital channel fraud by gathering documentation, summarizing findings, identifying member impact, and assisting with post-incident review.
13. Coordinate with vendors and internal partners regarding system issues, detection concerns, case handling, platform performance, or fraud prevention enhancements.
14. Ensure investigations and related actions comply with applicable regulatory requirements, including BSA/AML, KYC/CIP, OFAC, Regulation E, Regulation Z, privacy requirements, and internal policies and procedures.
15. Prepare reports, summaries, and trend information related to alert volumes, case activity, losses, recoveries, emerging fraud schemes, and digital fraud risk indicators.
16. Assist with maintaining and updating fraud procedures, job aids, investigative guidelines, training materials, and digital fraud prevention resources.
17. Support audit, exam, fraud risk assessment, and compliance-related requests by providing accurate data, documentation, and investigative support.
18. Identify opportunities to strengthen fraud controls, improve investigative processes, reduce losses, and enhance the member experience.
19. Maintain confidentiality, professionalism, and sound judgment when handling sensitive member, employee, account, and fraud-related information.
20. Perform additional duties as assigned.