Senior Manager, Client Lead
Own and manage senior client relationships across enterprise and institutional clients in banking, custody, payments, and digital asset environments. Represent client interests internally, identify needs, shape service opportunities, sell implementation and support services, and drive account growth and client satisfaction.
Responsibilities
- Demonstrate end-to-end ownership of client programs from initial scoping through sustained client value.
- Own and manage senior client relationships for enterprise and institutional customers.
- Act as the primary client contact across Delivery, Solutions, Product, and Engineering teams.
- Identify client needs, shape service opportunities, and sell implementation, integration, and support services.
- Shape engagements with Solutions and Delivery leadership, defining scope, value proposition, and expectations.
- Drive account planning, pipeline development, and service expansion.
- Support pre-sales, proposal development, pricing discussions, and commercial negotiations.
- Align client expectations, contracted scope, and delivery outcomes.
- Monitor satisfaction, address concerns, and manage escalations.
- Lead client governance forums, steering committees, QBRs, and executive reviews.
- Feed structured client feedback into Product, Solutions, and Service teams.
- Contribute to go-to-market initiatives, client references, and case studies.
Requirements
- 7-10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
- Proven success managing and growing enterprise or institutional client accounts.
- Experience selling and managing professional services, platform services, or complex technology solutions.
- Ability to act as a trusted advisor to senior client stakeholders.
- Experience in regulated environments such as banking, custody, payments, or capital markets.
- Strong commercial acumen in deal structuring, pricing, and contract management.
- Ability to collaborate across teams and geographies while delivering high-touch customer engagement.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work cross-functionally with technical, delivery, and product teams.
- Swiss German, German, and English required; French highly preferred and Italian a plus.
- Location in Switzerland, with focus on Zurich and Geneva.
- Experience with blockchain, digital asset, or crypto infrastructure platforms is preferred.
- Consulting, system integration, managed services, custody, payments, treasury, or capital markets experience is preferred.