Senior Manager, Client Lead

Blockstream is seeking a senior client-facing commercial and relationship owner for enterprise and institutional accounts. The role identifies client needs, shapes service opportunities, supports pre-sales, coordinates cross-functional delivery, manages escalations and governance, and feeds client feedback into product and service improvements.

Responsibilities

• Own end-to-end client programs and identify opportunities to position and sell services.
• Manage senior enterprise and institutional client relationships across banking, custody, payments, and digital asset environments.
• Act as the primary client contact and represent client interests internally.
• Shape service opportunities and sell implementation, integration, and ongoing support services.
• Partner with Solutions and Delivery leadership to define scope, value proposition, and expectations.
• Drive account planning, pipeline development, and service expansion.
• Support pre-sales, proposals, pricing discussions, and commercial negotiations.
• Align client expectations, contracted scope, and delivery outcomes.
• Monitor satisfaction, address concerns, and manage escalations.
• Lead steering committees, QBRs, and executive reviews.
• Provide structured feedback to Product, Solutions, and Service teams.
• Contribute to go-to-market initiatives, client references, and case studies.

Requirements

• 7-10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
• Proven success managing and growing enterprise or institutional accounts.
• Experience selling and managing professional services, platform services, or complex technology solutions.
• Ability to act as a trusted advisor to senior client stakeholders.
• Experience in regulated environments such as banking, custody, payments, or capital markets.
• Strong commercial acumen, including deal structuring, pricing, and contract management.
• Ability to collaborate across teams and geographies with high-touch customer engagement.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work cross-functionally with technical, delivery, and product teams.
• Swiss German, German, and English required; French highly preferred; Italian a plus.
• Must be located in Switzerland, with focus on Zurich and Geneva.