Senior Manager, Clinical Services
Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!
EveryMind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.
EveryMind is hiring a Senior Manager to join our Clinical Services team with EveryMind. This role is responsible for providing clinical leadership, supervision, and consultation to staff and organizational leaders to support high-quality, ethical, and person-centered behavioral health services across EveryMind’s continuum of care for diverse populations and age groups served by EveryMind's programs. Foster staff development, strengthen supervisory capacity, and promote effective team performance through coaching, mentorship, and professional development. Serve as a clinical resource for managers and supervisors navigating complex client, staff, and service delivery situations, escalating significant clinical concerns as appropriate. Support the implementation of program policies, procedures, and clinical best practices to promote consistent and effective service delivery.
Why You'll Love Working at EveryMind
At EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:
- A Recognized Top Workplace in Montgomery County (Bethesda Magazine)
- Over 65 Years of service as a leading mental health nonprofit
- 210+ Team Members across 27 locations
- Culture of Trust, Integrity, and Innovation
Your Benefits Package Includes:
- Medical, Dental, and Vision Insurance Options
- Employer-Paid Life & Long-Term Disability Insurance
- 401(k) Matching Program
- 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)
- Continuing Education Units (CEUs)
- Monthly Group Consultation
- Weekly Clinical Supervision
- Pay Increases for Licensure Advancements
- Employee Assistance Program
- Referral Bonus Program
- Employee Discount Program
- Sensible Caseload Management
- Professional Development & Growth Opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide direct supervision, coaching, and performance management to staff and contractors as assigned, including regular supervision meetings, goal setting, feedback, and professional development planning.
2. Collaborate with clinical and program leadership to identify staff support needs, service delivery challenges, and opportunities for continuous improvement.
3. Partner with the clinical team on the development of policies, procedures, and clinical protocols to ensure consistency across programs.
4. Support the implementation and consistent application of program policies, procedures, clinical protocols, and organizational standards across teams.
5. Develop the leadership, supervisory, and clinical management skills of staff through mentorship, consultation, and ongoing coaching.
6. Empower Clinical Supervisors to serve as the primary source of clinical consultation and frontline staff support, providing guidance and escalation support as needed.
7. Serve as a clinical consultant and resource to staff on complex or high-risk situations involving clients, staff, or service delivery across the organization's service lines and populations — including behavioral health concerns, crisis-related matters, and other sensitive issues — ensuring responses align with clinical best practices and organizational standards.
8. Partner with the clinical team and leadership on complex clinical, ethical, and operational challenges that are high-risk or organization-wide in scope.
9. Support the professional growth and development of staff through training, mentorship, onboarding, and the promotion of evidence-based clinical practices.
10. Support compliance with ethical standards, licensing requirements, contract obligations, and applicable local, state, and federal regulations; ensure staff maintain accurate, timely, and compliant clinical documentation and records.
11. Maintain familiarity with organizational data systems, documentation processes, and reporting requirements to support service delivery and compliance efforts.
12. Maintain a limited caseload providing direct clinical supervision and clinical group consultation — as needed to support program operations and coverage.
13. Remain current on evidence-based practices, crisis intervention, suicide prevention, and other relevant behavioral health trends.
14. Other duties as assigned.
Supervision to be exercised:
Provide supervision to clinical supervisors and frontline staff as assigned. Provide clinical consultation and guidance to
other staff. Occasional supervision of interns and volunteers.
Supervision to be received:
Reports to Director, Clinical Services.