Senior Operations Analyst
Support the general employee population throughout Chainalysis alongside the BizTech Operations team. Assist with employee onboarding, technical troubleshooting, and support across a broad range of hardware and software while creating a strong employee experience. Develop relationships with business partners in the Israel office and support the wider organization.
Responsibilities
- Improve the daily efficiency of customers by providing top-level service
- Solve IT challenges to unlock the productivity of technology customers and partners
- Help implement security team recommendations and best practices
- Assist with automating qualifying tasks and support requests
- Participate in creating and optimizing processes and policies to support customers
- Develop key working relationships to achieve outstanding outcomes
- Document processes and procedures for the team and customers
Requirements
- Broad knowledge of core IT systems including Google, Slack, JAMF, Atlassian, Microsoft, and Okta
- Knowledge of networking solutions such as Meraki, AV solutions such as Logitech and Google Meet, and Apple and Windows hardware troubleshooting
- Demonstrated experience in roles of similar scope, preferably within technology companies
- Experience supporting diverse teams across multiple departments
- Adaptability, resilience, and a history of effective team support
- Ability to convey technical information to audiences with varying levels of expertise
- Experience working within a support team and collaborating across multiple locations