Senior Operations Analyst
Identify operational opportunities for AI, automation, analytics, and workflow optimization; translate business needs into structured requirements and practical solutions; lead initiatives from ideation through implementation; define processes and success criteria; support adoption of intelligent workflows; monitor performance; assess impacts; investigate root causes; and present data-backed recommendations.
Responsibilities
- Collaborate with Operations and cross-functional teams to identify efficiency opportunities
- Gather, document, and analyze business requirements
- Identify processes suitable for AI, automation, analytics, or workflow optimization
- Lead AI-related operational initiatives from ideation through implementation
- Define solution logic, data requirements, user flows, controls, success criteria, and adoption plans
- Support implementation of AI tools and intelligent workflows
- Use AI analytics, automation, and predictive capabilities to improve performance and identify operational risks
- Define and improve operational processes and key performance indicators
- Conduct impact assessments and present recommendations to senior leadership
- Investigate operational challenges and perform root cause analysis
- Create business requirements, AI use case definitions, process maps, impact assessments, benefit calculations, and adoption plans
Requirements
- At least 2 years of experience in business analysis, product management, operations, AI implementation, or a related role
- Understanding of applying AI, automation, and data-driven solutions to business processes
- Experience translating business problems into solution requirements
- Experience working with technical, data, or product teams
- Strong analytical, organizational, and documentation skills
- Ability to analyze operational processes and design improvement solutions
- Experience with AI analytics, workflow automation, and data visualization tools such as Power BI or Tableau
- Advanced Microsoft Excel skills
- Experience with process management tools such as JIRA, Asana, or Monday.com
- Strong communication and presentation abilities
- Mother-tongue-level English
- Financial services or fintech experience is advantageous