Senior Product Manager

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer.

Job Description

We are looking for a Senior Product Manager to lead the evolution of PagueVeloz's digital channels, including the iOS/Android app and the logged-in portal.

This person will be responsible for transforming customer needs and business objectives into simple, consistent, and reliable digital experiences, working cross-functionally with the Activation, Core Acquiring, Payment Link, and Devices teams.

Key responsibilities

• Define and evolve the vision, strategy, and roadmap for Apps and Channels.

• Identify opportunities that increase adoption, engagement, retention, and transaction volume.

• Conduct continuous discovery with customers, data, support, and internal areas.

• Translate opportunities into hypotheses, experiments, and clear directions for Engineering and Design.

• Prioritize demands considering customer impact, business results, effort, risks, and dependencies.

• Ensure a consistent experience between the app, portal, and other PagueVeloz journeys.

• Work in partnership with Product Design on experience governance, research, design system, and UX reviews.

• Coordinate dependencies with different product domains and areas such as Engineering, Support, Operations, Risk, Compliance, and Business.

• Track indicators of behavior, satisfaction, stability, and channel performance.

• Monitor production issues and lead the prioritization of fixes that affect customers or business results.

• Communicate decisions, learnings, risks, and progress of results to stakeholders and leadership.

Expected results

• Increased adoption and frequency of use of digital channels.

• Reduction of friction in key customer journeys.

• Improvement in merchant satisfaction, retention, and autonomy.

• Greater consistency between the app, portal, and other PagueVeloz products.

• Roadmap driven by opportunities, data, and measurable results.

Qualifications

• Solid experience in digital product management, preferably with applications or transactional platforms.

• Ability to connect customer needs, data, and business objectives.

• Experience with discovery, hypothesis definition, experimentation, and prioritization.

• Ease of working with Engineering, Design, and multiple stakeholders.

• Ability to coordinate initiatives with dependencies between different teams.

• Clear communication, analytical thinking, and autonomy in decision-making.

• Results-oriented, without sacrificing product quality and reliability.

• Preferred qualifications

• Experience in payments, acquiring, financial services, or B2B products.

• Experience with financial applications, management portals, or self-service journeys.

• Knowledge of activation, retention, churn, conversion, and engagement metrics.

• Experience with products involving risk, compliance, or financial transactions.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every expertise and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.

We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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Come be part of #TimeVeloz!

Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achievements.