Senior Relationship Manager, Business and Commercial Banking

To manage an allocated portfolio of corporate clients within the Standard Bank Offshore, Business and Commercial Banking (BCB) segment and to seek new business opportunities through cross sales and other distribution initiatives, ensuring that clients receive a high standard of service while achieving the defined revenue targets and providing required guidance to the team.

Minimum Qualification:

• Diploma in Banking
• Diploma in Finance and Accounting

Experience Required :

• 5 - 7 years experience in Business and Commercial Banking / Corporate Banking
• The role requires experience in financial services. Understanding of offshore financial Environment, experience in offshore product sales is desirable and experience in dealing with corporate clients in financial services.

Key Outputs :

• Act as a senior point of escalation for sales matters and urgent resolution of incidents, to ensure smooth day to day operations.
• Contribute towards the formulation of the BCB business and distribution strategy, in line with overall BCB objectives and the offshore strategy.
• Engagement Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that are effective, pragmatic, and risk appropriate.
• Enhance profitability by identifying and sourcing new business opportunities, leveraging new and existing relationships for proactive cross selling of bank’s products and services, while ensuring that all new business meets the Bank's appetite at the time of on-boarding.
• Ensure an exceptional level of service is provided to clients by owning customer issues, keeping customers informed, and ensuring all their requirements are met timeously and transactions processed efficiently, while adhering to the Standard Bank customer service and customer experience standards.

Behavioural Competencies:

• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Inviting Feedback
• Managing Tasks
• Providing Insights

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Risk Identification

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