Senior Security Analyst, Customer Assurance
Own Plaid’s Security Contracts workstream by reviewing customer security provisions, defining defensible security positions, building scalable review processes, analyzing contract patterns, managing program metrics, developing AI-assisted workflows, responding to questionnaires, and supporting customer audit calls.
Responsibilities
- Lead security contract reviews across MSAs, DPAs, security addenda, and exhibits.
- Shape the security contract review strategy, including intake processes, tiered SLAs, runbooks, and handoff protocols.
- Track contract requests, identify recurring patterns, and recommend improvements.
- Join customer and data partner calls as a security subject matter expert.
- Define KPIs, build dashboards, and report on program health.
- Build AI-assisted workflows for security assurance, pattern analysis, and reporting.
- Respond to customer security questionnaires and support external audit calls.
Requirements
- Experience reviewing and negotiating security provisions in MSAs, DPAs, and security addenda.
- Familiarity with incident notification, audit rights, encryption, subprocessors, data retention, and penetration testing provisions.
- Ability to translate security posture and risk appetite into defensible contract positions.
- Experience representing security programs to customers and financial institution partners.
- Working knowledge of SOC 2, ISO 27001, NIST CSF, PCI DSS, GLBA, GDPR/CCPA, and NIST 800-53.
- Prior experience in fintech, payments, or financial services.
- Experience building security trust enablement programs, intake processes, SLAs, escalation paths, and runbooks.
- Strong analytical, communication, metrics ownership, and cross-functional collaboration skills.
- Ability to build and scale AI-assisted workflows for security assurance activities.
- Experience redlining security contract language is a plus.
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)