SENIOR SECURITY OFFICER II

The Senior Security Officer II oversees the activities of the security shift in the absence of the Security Supervisor, provides a safe environment for all guests and team members and protects company assets. Promote Family Style Service culture through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Knowledge and ability to perform assigned duties of all subordinate positions.
• Provide excellent guest service at all times
• Ensure the safety and security of team members and guests. Supervise programs and processes to reduce and control loss time injuries.
• Delegate authority and assign responsibilities.
• Investigate incidents and/or customer complaints, compiling data for accurate reporting.
• Ensure all policies and procedures are being followed and monitored during the shift.
• Review shift activities with Security Management.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification.
• A high school diploma or GED equivalent.
• Two to Three years experience in security preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment