Senior Service Designer - Platform Engineering

Improve the end-to-end developer experience across internal tools, workflows, and platform capabilities by mapping service journeys, driving systemic improvements, advising product and engineering teams, shaping AI-enabled workflows, and developing service strategies and roadmaps.

Responsibilities

• Map and own the end-to-end Platform Engineering service journey
• Create interventions that improve systems and team workflows
• Consult with product and engineering teams
• Design AI-enabled developer workflows
• Define service strategies for the internal developer platform
• Consult on UX and UI problems
• Create service blueprints and long-term roadmaps
• Communicate service methodologies and business impact to stakeholders

Requirements

• 8+ years in design, including 3+ years in service design
• Experience with complex software or hardware environments
• Experience simplifying workflows in SaaS or B2B products
• Systems-thinking skills
• Consulting and coaching experience
• Facilitation and storytelling skills
• Technical fluency
• Experience integrating AI tools into design research, synthesis, or prototyping