Senior Solutions Engineer

Serve as a trusted technical advisor to prospective and existing customers, helping them evaluate, integrate, launch, and scale solutions built on zerohash's infrastructure. This highly customer-facing role partners with Sales, Relationship Management, Product, and Engineering to drive successful integrations, production launches, and customer outcomes.

Responsibilities

• Become a subject matter expert on zerohash products, APIs, trading infrastructure, and integration patterns.
• Serve as the primary technical advisor throughout the customer lifecycle, from evaluation through production launch.
• Lead technical discovery sessions, architecture discussions, and product demonstrations.
• Advise customers on integration best practices across REST APIs, FIX connectivity, and trading workflows.
• Troubleshoot technical issues and help customers accelerate time to production.
• Translate customer requirements into actionable feedback for Product and Engineering teams.
• Partner with Sales and Relationship Managers to drive customer adoption and growth.

Requirements

• 3-5+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, Technical Account Management, or similar customer-facing technical roles.
• Experience supporting brokerage, trading, exchange, market infrastructure, or crypto infrastructure products.
• Experience with FIX protocol and FIX-based integrations.
• Strong understanding of APIs, REST, and distributed systems.
• Experience troubleshooting technical integrations across multiple systems.
• Familiarity with SQL and at least one scripting language such as Python, JavaScript, or Go.
• Excellent communication and presentation skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Ability to operate independently in a fast-paced environment.
• Preferred experience with institutional trading workflows, order management systems, matching engines, market structure, trading infrastructure, brokerages, exchanges, capital markets technology, digital asset infrastructure, custody, settlement, staking, lending, stablecoins, or AI-assisted tools.

Benefits

• Healthcare insurance with roughly 100% of employee premiums covered and partial spouse/children coverage in the U.S.
• Vision and dental insurance in the U.S.
• Chance to earn equity.
• Maternity and paternity leave after 6 months.
• WeWork All Access Membership.
• WFH yearly stipend.
• Learning and development yearly stipend after 6 months.