Senior Strategic Account Manager
This role is a combination of Account Manager and Solution Architect, serving as a customer stakeholder while collaborating with risk analytics, data science, integrations, and product teams.
Responsibilities
- Serve as the primary point of contact for customers.
- Manage customer relationships and maximize customer ROI.
- Build and communicate knowledge of Sardine's product, technology, and strategy.
- Translate complex product and technology problems into actionable solutions.
- Advise customers on fraud and compliance best practices.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and long-term expansion planning.
- Collaborate with risk analytics and data science teams to solve new fraud typologies.
Requirements
- 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- 5+ years of experience in compliance, fintech, or AML/KYC.
- Strong analytical and quantitative skills.
- Proficiency with business intelligence tools.
- Ability to translate complex strategies into actionable processes and outcomes.
- Strong relationship-building and collaboration skills.
- Strong presentation skills for virtual and in-person meetings.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project management skills.
- Demonstrated process improvement orientation.
Benefits
- Equity
- Commission
- Early exercise for all options including pre-vested options
- Remote-first work culture
- Flexible paid time off and year-end break
- Health, dental, and vision coverage for employees and dependents
- 4% 401k/RRSP matching
- MacBook Pro
- Home office setup stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend