Senior System Support Engineer
Salary: $90K - $95K + Super
This is a superb opportunity to join an award-winning technology company who develop superior solutions for their professional services client base. As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.
Key responsibilities include:
- Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.
- Supporting users with Windows 10, and desktop applications issues and requests
- Troubleshooting Windows OS in an efficient and professional manner
- Ensuring all service requests are resolved within defined service levels and according to their priority
- Responsible for basic Systems Administration and Network Support requests
- Adhering to IT afterhours rostering schedules
- Supporting and troubleshooting Mobile Devices
- Assisting with security tasks/audits
- Leading revamps of support processes to improve the standards and quality of service
- Mentoring new support Engineers and providing guidance on cross-regional tasks / projects
- Additional tasks as required
- Demonstrated experience supporting Windows 10 operating systems in complex and business critical environments
- Experience in creating and deploying images to Windows desktops and laptops
- Experience in working in Microsoft Servers 2012/2016 and Active Directory environment
- Basic networking knowledge
- Basic Office 365 administration knowledge
- Exposure to cloud computing is advantageous
- Ability to communicate clearly, to provide clear direction both in writing and verbally
- Excellent communication skills (both written and verbal), high level of professionalism and maturity and the ability to manage stressful situations
- Passionate about new technologies and show willingness to learn
- 2 + years’ experience in a system/helpdesk support environment.
- Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees
- 5 additional days of wellbeing leave per annum
- Monthly massages
- Free gym membership
- Ongoing professional development opportunities and career pathway program with formal career growth program
- Video games consoles, pool tables and ping pong comps
- Rewards & recognition programs
If you are ready for a dynamic career move please forward your CV to Coadys via the SEEK application link for immediate consideration.
Please note only shortlisted candidates will be contacted.