Senior Technical Account Manager
Manage the technical administration, integration, stability, and operational execution of customer accounts. Implement Paxos products and services, handle technical requests, monitor integration health, manage releases and configuration changes, support go-live readiness, and document reusable technical practices.
Responsibilities
- Partner with customer technical and operational teams to implement Paxos products and services.
- Provide customer education, project management, test design, and best-practice recommendations.
- Prioritize and deliver technical and operational requests, including intake, routing, SLAs, and status communication.
- Monitor integration health and reliability, including error recovery, reconciliations, data quality checks, and environment hygiene.
- Run releases, API and schema updates, configurations, entitlements, keys, certificates, allowlists, and maintenance windows.
- Enable, validate, roll out, stabilize, and report on customer integrations.
- Publish patterns, FAQs, runbooks, and usage, SLA, and error reporting.
Requirements
- 5+ years of implementation consulting or technical account management experience in enterprise SaaS, fintech, or financial services.
- Experience delivering complex technical implementations for enterprise customers.
- Strong technical acumen and ability to lead API integrations.
- Experience managing complex stakeholder relationships.
- Excellent project management and communication skills.
Benefits
- Equity
- Bonus
- 10% annual bonus