Senior VIP Relationship Manager, NEA
Lead strategic VIP client relationships across Northeast Asia, manage complex high-value portfolios, identify client needs through qualitative and quantitative analysis, design client service frameworks, influence commercial decisions, mentor junior relationship managers, drive VIP acquisition, and lead portfolio performance reviews.
Responsibilities
- Lead relationships with strategic VIP clients in Northeast Asia.
- Identify client needs through qualitative and quantitative analysis and produce client intelligence reports.
- Design and own client service frameworks, including tiering logic, escalation protocols, and service-level standards.
- Partner with marketing, product, and operations teams to influence go-to-market decisions.
- Mentor and support junior relationship managers.
- Drive new VIP acquisition through partnerships, events, and networking.
- Own accurate portfolio data and lead weekly performance reviews.
- Flag risks and recommend strategic adjustments.
Requirements
- 5+ years of experience in private banking, institutional sales, or VIP client management within international financial services.
- Experience managing complex, high-value portfolios.
- Demonstrated senior-level client relationship management experience.
- Experience designing or improving client service processes.
- Prior exposure to crypto exchanges or trading platforms is strongly preferred.
- Strong strategic thinking and commercial judgment.
- Ability to operate with high autonomy and ambiguity.
Benefits
- Competitive total compensation package
- L&D programs
- Education subsidy
- Team building programs
- Company events