Service Department Manager
Blaise Alexander Family Dealerships is the premier auto dealership with 45+ years of success in Pennsylvania. We currently employ 1,200 professional individuals across 18 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships!
Blaise Alexander Family Dealerships is looking for a Service Department Manager to join our growing team!
A Day in the Life of a Service Manager (but not limited to):
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Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
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Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
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Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
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Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
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Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy