Service Desk Analyst

Salary: Up to $95,000 inc Super

An outstanding opportunity has become available for a Service Desk Analyst to join the Perth office of one of Australia’s leading top tier law firms.

Working as part of a highly regarded national technology team, you will provide first and second level support to lawyers and professional services staff across a broad range of applications, hardware and technology.

This is an ideal opportunity for someone who enjoys providing a high level of customer service, thrives in a professional environment and wants to continue developing their technical skills within a supportive and collaborative team.

The role
You will be responsible for providing responsive and professional technology support across the firm, including:

• First and second level IT support
• Microsoft 365 and Windows support
• Active Directory and user administration
• Desktop, laptop and mobile device support
• Application and software troubleshooting
• Meeting room and audio visual support
• User account management and access issues
• Incident and request management
• Escalating more complex issues to specialist technology teams
• Providing a high level of service to lawyers, partners and business services teams

About you
The role will suit someone with previous IT support or Service Desk experience within the legal, finance or professional services sector who combines strong technical skills with excellent communication and customer service skills.
The ideal candidate will have the following skills and experience.

• Minimum of 2 years IT support experience
• Previous experience working in a professional services environment (legal/finance/consultancy)
• Excellent communication skills with the ability to talk to technical and non technical audiences
• Confidence supporting partners, senior lawyers and VIPs within the organisation
• Experience supporting Microsoft 365, Windows 11, Active Directory, desktop and laptop support, mobile devices, service management or ticketing systems

Previous experience within a law firm or other professional services environment would be highly regarded, as would exposure to legal applications such as iManage, Aderant or Elite 3E, although this is not essential.

Most importantly, you will be personable, confident dealing with people at all levels and genuinely enjoy helping users solve technology problems.

Why apply?
You will be joining one of Australia’s most highly regarded law firms with access to a large national technology team, excellent systems and strong opportunities to continue developing your career.

This is a great opportunity for a Service Desk Analyst looking to build their technical capability while working in a professional, supportive and high performing environment.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.