Service Desk Analyst - Microsoft Intune

Do you have a background in helpdesk support, and a passion for helping customers?

We’re looking for a Service Desk Analyst with strong Microsoft and Intune experience to join a busy technology environment on an initial 3-month contract.

This is a great opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Microsoft 365 issue, managing devices through Intune, or getting a user back up and running quickly.

What you’ll be doing

• Providing Level 1/2 service desk support across hardware, software and Microsoft technologies
• Supporting Microsoft 365, Windows 10/11, Entra ID and Active Directory
• Managing and troubleshooting devices through Microsoft Intune
• Assisting with device provisioning, configuration, compliance and deployment
• Troubleshooting laptops, desktops, applications, printers and peripherals
• Managing incidents and requests through an ITSM platform
• Escalating more complex issues while taking ownership through to resolution
• Supporting users across a fast-paced corporate environment

To be sucessful in this role, you will need to be a confident support professional who can combine solid technical skills with great customer service.

Ideally, you will have experience with:

• Hands-on Microsoft Intune experience
• Strong Microsoft 365 and Windows troubleshooting skills
• Experience with Entra ID / Azure AD and Active Directory
• ServiceNow or another ITSM platform experience
• Excellent communication and stakeholder skills
• A practical, solutions-focused approach
• The ability to hit the ground running in a contract environment

This is an intial 3 month contract with an immediate start, working within a professional technology team where you’ll gain exposure to a broad Microsoft environment and make an immediate impact.

If you’re a Service Desk Analyst who knows your way around Intune and the Microsoft ecosystem and you’re ready for your next contract, we’d love to hear from you.

Apply now or get in touch for a confidential conversation about the role.