Service Manager

Join the Team That Keeps Things Moving!

Are you ready to be part of something big? Environmental Products Group (EPG) is celebrating 25 years of excellence as the Eastern United States go-to heavy equipment dealer. With 8 locations, a stellar reputation, and a strong service culture, we’re the leaders in top-tier municipal and infrastructure equipment. But what really sets us apart? Our people.

We’re hiring an experienced Service Manager to join our Pompano Beach Service Team. Reporting to the Regional Service Operations Director, this role offers the chance to take ownership of a growing service operation and lead a talented team of technicians. You’ll be responsible for driving productivity, maintaining high service standards, optimizing shop processes, and building strong relationships with both customers and internal partners.

Why You’ll Love It Here

• Low turnover, supportive teammates, and a “help first, sell second” philosophy.
• Opportunities to learn, develop, and advance in your career.
• Celebrating 25 Years: Be part of a company with a legacy of success and a bright future ahead.

What You’ll Do

As an EPG Service Manager, you directly influence how our customers experience our brand. Your mission is to lead a team that delivers exceptional service with consistency, professionalism, and pride. You’ll oversee daily operations, guide technician development, and ensure every customer interaction reflects our commitment to excellence. Responsibilities include:

• Leading the service department and fostering a strong, collaborative team culture
• Creating and managing training programs that support continuous improvement
• Building meaningful customer relationships and serving as a trusted point of contact
• Ensuring high customer satisfaction and resolving concerns effectively
• Managing warranty processes, from repair accuracy to claim submission
• Coordinating service scheduling to optimize workflow and turnaround times
• Maintaining a safe, clean, and efficient work environment
• Overseeing hiring decisions, performance coaching, and disciplinary actions
• Monitoring technician productivity and ensuring high-quality repair standards
• Managing shop equipment, tools, and software subscriptions
• Completing additional tasks that support service operations