Service Technical Leadman

JOB REQUIREMENTS:

• The Leadman will take a lead role including job scoping, troubleshooting, communication with customers and internal personnel, parts liaison and general coordination of the completion of service jobs.

• Become familiar with the proper operation and application of equipment that we sell and support and be able to assist customers and other technicians

• Perform hands-on inspections of machines with customers and our own product support personnel when required.

• Perform and or assist with new machine pre-delivery and assembly when required.

• Travel to customer’s job site when required (including off-hours) to troubleshoot machine problems.

• Attend manufacturer training as required.
• Assist in training of new technicians.
• Complete projects as assigned by the branch Service Manager or Regional Operations Manager.