ServiceNow Quality Assurance / Test Lead

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Quality Assurance / Test Lead to support our growing team. In this role, you will lead quality assurance for the NSF ICM solution, including test planning, ATF automation, integration testing, UAT coordination, defect management, and release-readiness evidence.

Location: Hybrid remote, with occasional on-site as needed

Key Responsibilities:

• Prepare the master test plan, test schedules, entry/exit criteria, and traceability matrix.
• Develop test cases for intake, assignment, investigation, evidence, approvals, notifications, reporting, and closure.
• Build and maintain ATF test suites for critical workflows and regression coverage.
• Coordinate end-to-end testing of integrations, data migration, roles, ACLs, and audit history.
• Support Section 508/accessibility validation and usability testing.
• Manage defect triage, severity classification, retesting, and closure evidence.
• Prepare test summary reports, UAT packages, release-readiness reports, and acceptance evidence.
• Verify production smoke tests and support post-deployment validation.