Shipping Manager
SHIPPING MANAGER
JOB DESCRIPTION
Reporting Relationship:
The Shipping Manager currently reports directly to the President.
Summary
Full Sail Media's Shipping Manager is responsible for leading all shipping, receiving, inventory staging, and logistics operations to ensure finished products are delivered accurately, on time, and in excellent condition. This position oversees the daily activities of the shipping department, coordinates with production and customer service teams, manages freight vendors, and continuously improves shipping processes to maximize efficiency and customer satisfaction.
The Shipping Manager serves as the final operational checkpoint before products leave our facility and is responsible for maintaining the high-quality standards our customers expect.
The Shipping Manager is:
- A logistics professional who understands that timely, accurate delivery is a critical component of the customer experience.
- A servant leader who develops, coaches, and holds the shipping team accountable for excellence.
- Highly organized and capable of managing multiple priorities in a fast-paced manufacturing environment.
- Detail-oriented, ensuring every shipment is complete, accurate, and properly documented.
- A problem solver who proactively addresses shipping challenges before they impact customers.
- An effective communicator who collaborates with Production, Customer Service, Purchasing, and Sales to coordinate priorities.
- Process-minded, continually looking for opportunities to improve efficiency, reduce costs, and eliminate waste.
- Comfortable working with shipping software, production management systems, and multiple freight carrier platforms.
- Safety conscious and committed to maintaining a clean, organized, and OSHA-compliant shipping environment.
- Customer focused, recognizing that every shipment represents the company's reputation.