Short-Term Rental Manager

Position Summary

The Short-Term Rental Manager is responsible for the overall operation, performance, and guest experience of short-term and extended-stay rental accommodations located within a multi-faceted hospitality property that also includes hotel operations.

This position oversees the day-to-day management of rental units, including reservations, guest communication, housekeeping coordination, maintenance, unit inspections, inventory, revenue performance, and overall property standards. The Short-Term Rental Manager works closely with hotel operations and other property departments to provide a consistent, high-quality hospitality experience across the property.

The ideal candidate will have previous management or supervisory experience in hotels, resorts, extended-stay properties, vacation rentals, short-term rentals, or a similar hospitality environment and possess a strong understanding of guest service and property operations.

Essential Duties & Responsibilities

Short-Term Rental Operations

• Manage the daily operations of all short-term and extended-stay rental units.
• Ensure rental units are clean, properly maintained, fully stocked, and ready for guest arrival.
• Conduct routine inspections of rental units to ensure cleanliness, condition, safety, and brand/property standards.
• Coordinate guest arrivals, departures, access instructions, special requests, and other stay-related needs.
• Monitor unit availability, out-of-order units, maintenance issues, and housekeeping status.
• Develop and maintain operating procedures for short-term rental operations.
• Ensure appropriate documentation and records are maintained for rental units and guest stays.

Reservations & Revenue Management

• Monitor reservations, occupancy, average daily rate, length of stay, cancellations, and overall rental performance.
• Assist with establishing rates based on occupancy, seasonality, special events, demand, and market conditions.
• Manage and monitor listings and availability across applicable booking platforms and direct reservation channels.
• Ensure rates, availability, minimum-night requirements, fees, policies, descriptions, and property information are accurate.
• Identify opportunities to increase occupancy, revenue, and profitability.
• Work with leadership, sales, marketing, and/or revenue management to develop promotions and strategies during lower-demand periods.
• Monitor booking trends and provide regular reports regarding rental performance.

Guest Experience

• Provide a high level of hospitality and guest service throughout the guest experience.
• Respond promptly and professionally to guest questions, concerns, complaints, and special requests.
• Resolve guest issues while balancing guest satisfaction with company policies and financial considerations.
• Follow up on guest feedback and online reviews and identify opportunities for operational improvement.
• Build processes that create a seamless experience for guests staying in rental units while maintaining consistency with the property's hotel operations.

Housekeeping & Unit Readiness

• Coordinate with housekeeping leadership and team members to ensure rental units are cleaned and inspected according to established standards.
• Monitor turnover schedules to ensure units are ready prior to guest arrival.
• Establish cleaning, inspection, and linen standards appropriate for short-term and extended-stay accommodations.
• Monitor housekeeping supplies, linens, guest amenities, kitchen supplies, and other unit inventory.
• Address recurring cleanliness or unit-readiness concerns with appropriate departments.

Maintenance & Property Condition

• Coordinate with the Maintenance Department regarding repairs, preventative maintenance, and unit improvement projects.
• Perform regular inspections and promptly report maintenance or safety concerns.
• Track maintenance requests to ensure timely completion.
• Identify units requiring repairs, replacement furnishings, deep cleaning, or capital improvements.
• Assist with protecting company assets by ensuring rental units, furnishings, appliances, and equipment are properly maintained.

Hotel & Property Coordination

• Work closely with hotel management, front desk, housekeeping, maintenance, security, sales, marketing, and other property departments.
• Coordinate shared services and amenities between hotel guests and short-term rental guests when applicable.
• Maintain consistent hospitality and service standards across hotel, extended-stay, and short-term rental operations.
• Communicate occupancy levels, arrivals, departures, special requests, VIP guests, and operational concerns with appropriate departments.
• Assist other areas of the property when operational needs require management support.

Financial & Administrative Responsibilities

• Monitor departmental expenses and identify opportunities to control costs without negatively impacting the guest experience.
• Review rental performance, occupancy, revenue, expenses, and other operational metrics.
• Assist with annual budgeting and forecasting for short-term rental operations.
• Monitor inventory levels and approve or coordinate purchasing of supplies, furnishings, linens, amenities, and equipment.
• Review invoices and expenses related to rental operations as assigned.
• Maintain accurate operational records and prepare reports for senior management.

Leadership & Team Management

• Provide leadership and direction to employees assigned to short-term rental operations.
• Assist with recruiting, interviewing, training, scheduling, coaching, and evaluating employees as applicable.
• Establish clear expectations regarding guest service, cleanliness, professionalism, productivity, and property standards.
• Promote teamwork between short-term rental operations and hotel departments.
• Address employee performance or operational concerns promptly and professionally.
• Ensure employees follow company policies, safety procedures, and established operating standards.