SMB Commercial Executive

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.

We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

At Experian, we are looking for a person with a strong commercial orientation, a consultative mindset, and a focus on results to join our SMB team. In this role, you will have the opportunity to directly impact the growth of small and medium-sized businesses by connecting their needs with solutions that allow them to make better decisions and boost their results.

We are looking for someone who enjoys identifying opportunities, generating value for clients, and actively contributing to business growth through strategic commercial management.

What will your challenge be?

You will be responsible for managing and developing a portfolio of SMB clients, driving commercial opportunities, strengthening long-term relationships, and contributing to the sustainable growth of the portfolio.

In addition to ensuring the achievement of assigned commercial goals, your perspective and closeness to the client will be fundamental to understanding their needs, identifying opportunities for improvement, and providing insights that contribute to the evolution of our solutions and services.

Main responsibilities

• Manage and develop a strategic portfolio of clients, identifying opportunities for growth and deepening relationships.
• Implement commercial strategies that drive the advancement of business opportunities and the achievement of goals.
• Develop trusting relationships with clients, understanding their challenges and proposing value-added solutions.
• Apply consultative sales methodologies to identify needs and generate new commercial opportunities.
• Collaborate with Marketing, Operations, Service, and After-sales teams to ensure a comprehensive customer experience.
• Generate and present commercial proposals, reports, and executive presentations.
• Keep commercial management and opportunity tracking updated in Salesforce and other corporate tools.
• Accompany and support new team members in their integration and learning process.
• Actively participate in initiatives that contribute to the growth and profitability of the SMB segment.
• Gather market and client insights that allow for strengthening the value proposition and detecting new business opportunities.

What do we expect from you?

• Experience in B2B sales, business development, or commercial management.
• Experience managing client portfolios and developing long-term commercial relationships.
• Negotiation, influence, and effective communication skills.
• Ability to build trusting relationships with different stakeholders.
• Results-oriented, autonomous, and customer-focused.
• Experience working with CRM and commercial pipeline management.
• Interest in developing in a dynamic, collaborative, and growth-oriented environment.

Qualifications

We are looking for a person with a strong commercial orientation, a passion for customer relationship management, and the ability to detect business opportunities that generate value and growth.

Education and experience

• Technical or professional degree in commercial areas, business administration, or related fields.
• At least 3 years of experience in sales, commercial management, or client development.
• Experience in portfolio management, consultative sales, and meeting commercial goals.

What will help you succeed in this role

• Ability to build trusting and long-term relationships with clients and stakeholders.
• Strong customer orientation and focus on value generation.
• Negotiation, communication, and influence skills.
• Analytical ability to identify growth and commercial development opportunities.
• Proactivity, autonomy, and results orientation.
• Excellent presentation and written communication skills.

Technical knowledge

• Proficiency in Excel.
• Experience with Salesforce or similar CRM platforms.
• Knowledge of process management tools, ideally Bizagi.
• Experience with service and request tracking platforms, such as ServiceNow.
• Knowledge of billing and commercial management processes.

Additional Information

Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first focus has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodations, please let us know as soon as possible.