Social Work Manager, SDoH

*The ideal candidate would reside in Frederick County, MD*

Summary/Position Objectives:

This role serves as the co-manager of SDoH programs, focusing on complex cases aligning with department SDoH operations. This position is responsible for co-managing the Social Determinants of Health (SDoH) strategy and vision for Maryland Physicians Care (MPC), partnering with leadership within and across all MPC departments. The manager will lead regional multidisciplinary teams of social workers and community health workers addressing the complex social needs of members that impact health outcomes, ensuring coordinated, high-quality, and cost-effective interventions. This role is responsible for advancing scalable workflows, collecting and analyzing performance metrics, and using data-driven insights to target services to members with the greatest need and opportunity for impact.

About Maryland Care Management, Inc. (MCMI)

Maryland Care Management, Inc. (MCMI) manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations.

Why join us?

MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans.

Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

What You'll Do:

• Leads assigned SDoH team to outreach to, screen, assess and connect MPC members with social care needs.
• Drives the advancement of integrated social care models by partnering across care management, utilization management, community engagement, prevention and wellness, HEDIS, and community-based organizations to address complex member needs.
• Provides complex case supervision, consultation, and review to all department social workers.
• Provides supervision to regional community health workers on workflow, resource development, community partnerships and relationships.
• Leads individual and group departmental social work supervision as relates to high risk complex SDoH needs, i.e. suicide risk, IPV, child welfare escalation.
• Collaborates routinely with other MPC departments on complex cases.
• Manages social work ethics and mandated reporting.
• Oversees development and processes for care planning, crisis planning, formal assessments and barrier mapping.
• Involved in initiative planning, ongoing member relationship management and satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment.
• Collaborates with external vendors, external consultants, consulting team members and/or staff as required in support of initiatives.
• Manages and evaluates team member performance; provides coaching, consultation, employee development, and recognition, ensures ongoing, appropriate staff training; holds regular team meetings to drive good communication and collaboration.
• Assists in formulating and updating departmental plans and priorities to address any business or operational challenges, supports and collaborates with the Sr. Director of Population Health to provide insight into specialty roles and implement changes as needed.
• Implements and scales the overall strategy to address SDoH for members and communities.
• Hires, trains, and manages field staff in assigned regions.
• Gathers input and maintain initiative-taking communication across business units to coordinate SDoH function across the regions.
• Travel to Maryland community meetings and events approx. 20% to Upper Montgomery County and Western MD.