Software Support Specialist
Only PR or NZ Citizens candidates will progress to next stages if successful
Only candidates based in Wellington or Palmerston North will be considered
About the role
Based in either Palmerston North or Wellington, here at Objective Corporation as a Software Support Specialist, you'll be the highest level of technical escalation within the Customer Support team, working directly with customers, consultants, developers, and product teams to investigate critical issues, uncover root causes, and drive resolutions that make a real difference. This role involves digging deep into technology, troubleshooting complex systems, and confidently communicating with both technical and non-technical stakeholders.
Key responsibilities
Lead the investigation and resolution of complex customer incidents and technical escalations
Act as the final point of technical expertise within Customer Support, partnering closely with Engineering, Product Management, Consulting Services, and Customer Support teams
Perform deep technical analysis, root cause investigations, and defect identification across enterprise software environments
Drive major incident resolution efforts, coordinating stakeholders across multiple regions and teams
Advocate for customers by ensuring their challenges and feedback influence product improvements and business decisions
Mentor and uplift the broader support organisation through technical coaching, knowledge sharing, and quality reviews
Collaborate with Development teams to prioritise defects, validate fixes, and improve product stability
Contribute to continuous improvement initiatives, automation opportunities, reporting enhancements, and operational excellence
Build and maintain technical knowledge resources that enable both customers and internal teams to succeed
About you
Proven experience providing advanced technical support, consulting, or customer-facing technical services within enterprise software environments
Strong troubleshooting and analytical skills across complex applications and infrastructure
Experience working with databases and SQL, including Microsoft SQL Server, PostgreSQL, or MySQL
Knowledge of Windows and/or Linux server environments
Experience with cloud platforms such as Azure or AWS
Exposure to application servers, virtualisation technologies, and enterprise architectures
Familiarity with basic programming concepts and ability to read and understand code in at least one programming language, ideally Java or C++
Ability to quickly learn new technologies and become a subject matter expert
Exceptional written and verbal communication skills
Strong stakeholder management and customer engagement capabilities
About us
At Objective, you'll work with talented people solving meaningful problems for organisations that serve communities around the world. You'll have the freedom to take ownership, the opportunity to deepen your technical expertise, and the support to continue growing your career.