Solutions Account Manager

About

This is an exciting opportunity to join a highly successful, motivated team where you will lead the post-sales customer experience with Adobe, driving adoption and active use, improving the return on a customer's technology investment and achieving and exceeding retention and growth quotas. We are looking for passionate, results-oriented sales professionals to manage an existing customer base. Our Solutions Account Managers are experienced trusted advisors to our customers, and are responsible for ensuring the overall success for a portfolio of accounts.

Responsibilities

• Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, and become a trusted advisor to your customers, with an ability to articulate business value.
• Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them.
• Actively lead the adoption, usage, and success of a portfolio of CxO customers.
• Consistently use your network, influence and expertise to identify and innovate for customers in creative ways.
• Lead and track health and retention efforts on individual accounts, working cross-functionally with external customers, partners and a host of internal parties.
• Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies.
• Secure the renewal of the contracts of our CXO customers' installed base in coordination with colleagues in Adobe Field Sales teams.
• Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
• Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies.
• Support evolving sales processes aimed at improving renewal efficiency.

Requirements

• 5+ years of experience in solution account management, strategic account management, consulting, or related customer-facing roles within MarTech, Digital Experience, SaaS, or related industries.
• An appetite for success!
• Great interpersonal skills and desire to work in a dynamic and fast-paced environment.
• Demonstrated ability to establish rapport and relationships within the team and with internal and external partners at different levels of seniority, gaining trust through superior emotional intelligence.
• Impactful, articulate presentation skills; experience presenting to large audiences or cross-functional meetings.
• Proven record of exceeding revenue based quotas in sophisticated, constantly evolving environments with high operational involvement.
• Strong experience in Customer Experience, Digital Marketing Solutions and knowledge of Adobe's competitive landscape.
• Significant domain / industry expertise.
• Ability to understand sophisticated business environments and uncover customer issues, taking an active role in resolving problems, owning get-well strategies, and orchestrating internal and external teams.
• Critical thinking skills and proactivity and persistence in solving issues!
• Bachelor's degree and/or equivalent relevant work experience.

Benefits

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