Solutions Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

• Act as the Product Owner for the authentication journey, serving as one of the product references for the multidisciplinary team;
• Build, prioritize, and evolve the backlog, connecting consumer experience, business objectives, security, data, and technical feasibility;
• Identify opportunities to make login, identification, authentication, and account recovery journeys increasingly simple and efficient;
• Translate problems and opportunities into clear hypotheses, requirements, user stories, and acceptance criteria for the team;
• Work in partnership with Engineering, Design, Data, Security, Business, and other stakeholders in the discovery and construction of solutions;
• Monitor key journey indicators, identifying opportunities to improve conversion, authentication success, experience, stability, and security;
• Use quantitative and qualitative data to investigate behaviors, identify friction points, and support product decisions;
• Coordinate dependencies with other products and teams, considering the cross-functional nature of authentication within the Serasa digital ecosystem;
• Monitor solutions after launch, evaluating results and transforming learnings into new evolutions;
• Contribute to the construction and evolution of the journey's vision and roadmap.

Qualifications

• Experience with authentication, digital identity, account management, or access journeys;
• Experience with large-scale digital products and high user volumes;
• Experience with financial products, fintechs, or complex digital ecosystems;
• Knowledge of discovery, experimentation, and product analysis;
• Familiarity with funnel, conversion, abandonment, and digital experience metrics.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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