Solutions Engineer

About Birdeye

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Do:

Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Solution Engineer to work remotely in the US. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.

The Solution Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers. Here is what you will do:

Responsibilities:

• Be a key and active participant in client demos and presentations for upmarket and channel partner deals.
• Articulate Birdeye’s technology and product updates to prospective customers to fit their business model
• Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services
• Work interdepartmentally with product, implementation and sales to craft product value propositions
• Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
• Answer technical questions from clients regarding Birdeye technology, features and solutions
• Establish and maintain strong relationships throughout the sales cycle with prospects
• Prepare proposals/presentations for customer meetings, as needed
• Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed