Solutions Engineer
Guide customers through the technical journey from inquiry to onboarding by leading workshops and product demos, translating complex technical concepts into business implications, and collaborating with Product Management and Engineering to shape customer-focused features.
Responsibilities
- Lead technical and product demos through pre- and post-sales cycles, including technical workshops, solution architecture, implementation guidance, and executive presentations.
- Manage client relationships by understanding business requirements, expectations, technical support needs, and customer architecture.
- Collaborate with executive, product management, and engineering teams to contribute to new product features.
- Act as a client advocate by providing feedback to internal teams.
- Communicate client requirements clearly to the Sales Team.
- Explain APIs and create compelling technical demos.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related field.
- 5-8+ years of experience in a client-facing technical role such as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, or Customer Success Manager.
- 5+ years of deep knowledge in blockchain, cryptocurrencies, financial services, banking, payments, and/or trading.
- Prior experience in pre-sales and/or post-sales.
- Proven ability to lead and manage client engagements and projects.
- Experience collaborating with Subject Matter Experts on RFIs, RFPs, and technical proposals.
- Understanding of web services, applications, PaaS, SaaS, APIs, and SDKs.
- Development experience with JavaScript, TypeScript, Python, and other web technologies.
- Proficiency in written and spoken English.
- Strong communication, professionalism, self-management, and professional judgment.
Benefits
- Competitive salary
- Great colleagues and inspiring startup environment
- Benefits may vary based on location