Solutions Engineer

ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As Solutions Engineer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

As a Solutions Engineer, you will own end-to-end deployment of Metrc’s product suite for cannabis operators across two distinct customer profiles: brands deploying Retail ID for compliant label printing at production and packaging facilities, and retailers deploying Retail ID for inventory intake, in-store scanning, and POS workflows. You will serve as the primary technical and operational partner for these customers from late-stage commitment conversations through go-live and into early adoption, ensuring they achieve realized value from the product.

This is a foundational role on a newly established Solutions Engineering function. You will help establish the discovery frameworks, rollout playbooks, engagement standards, and set the bar for how Metrc shows up for its customers. You will work directly with the VP of Product and partner closely with Sales, Account Management, Support, Product, and Quality. This position requires technical fluency, deployment instinct, and the ability to operate credibly with executive sponsors and operations staff alike.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following.

· Run technical and operational discovery with prospects. For brand customers: production facility setup, packaging-line environment, existing labeling workflows, printer hardware, and SKU complexity. For retail customers: store count, POS environment, scanning workflows, and IT readiness. For both: state-by-state compliance variation and operational change appetite.

· Build feasibility assessments, statements of work, and rollout plans that surface deployment risk before contracts close.

· Partner with Sales on demos and technical Q&A as the credible technical voice in the room.

· Design and execute implementations end-to-end: configure Retail ID, integrate with POS systems (Treez, Dutchie, Flowhub, BLAZE, Cova, and others) for retail customers and with packaging-line printer hardware for brand customers, and coordinate hardware logistics for multi-site deployments.

· Lead pilot deployments — pilot facility for brands labeling, pilot store for retailers integrating— capture learnings, and translate them into customer-specific rollout playbooks.

· Own the workflows and first-wave of evaluation around go-live support, on-site or remote depending on the engagement.

· Develop and maintain documentation, rollout playbooks, and reference artifacts that support continuity across engagements and accelerate ramp for future prospects.

· Feed structured signal back to Product on implementation friction and emerging customer patterns to help shape the product roadmap.

· May perform other additional duties and responsibilities as assigned.