Spa Therapist
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a spa therapist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Attend Hilton trainings and monthly departmental meetings as required
- Ensure high standards of cleanliness in the department
- Report any maintenance issues to the front office manager
- Assist in all areas of the operations as requested by the front office manager
- Be fully aware of current and future services offered by the hotel
- Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provide efficient guest service from point of arrival to check out
- Book, change, and cancel appointments and upsell retail
- Accurately schedule all massage reservations, changes, confirmations, and cancellations
- Accurately process all billing and posting for spa and retail services; report any overages and shortages to front office manager
- Explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards
- Maintain the quality of service and overall appearance of locker areas, lounge area, and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms
- Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
- Assist guests and personnel by providing training sessions, if necessary
- Maintain the fitness center: look after equipment and coordinate with Precor representative for maintenance and product updates
- Ensure audio-visual equipment is well maintained and in good condition
- Provide courteous and efficient guest service from point of arrival through check out
- Orient guests through our fitness facility, greet guests, and provide personal guest service
What we look for in a spa therapist
A spa therapist serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Strong interpersonal skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous experience in a similar role
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.