Sr Customer Success Manager

About the Company
Biohackers World is a leading US-based conference and expo that brings together science, wellness, and community. With events in major cities (Los Angeles, Chicago, Miami, New York, San Francisco), we connect health innovators, visionary speakers, longevity experts, spirituality and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

Mission of the Role
We're seeking a dedicated Customer Success Manager to lead customer and partner onboarding for our conference and expo events ecosystem. You'll be the primary point of contact for exhibitors, partners and customers —from initial through event delivery and post-event follow-up. Your mission is to ensure every stakeholder achieves maximum value from their participation.

Key Responsibilities
Customer Onboarding
Lead end-to-end onboarding for new conference participants (exhibitors, speakers, moderators)
Conduct alignment of expectations, deliverables, and success metrics
Configure and customize event experiences based on partner exhibitor level
Communication & Reporting
Manage email communications and maintain organised correspondence.
Ensure accurate and timely interactions with partners and stakeholders.
Provide clear responses to attendee inquiries and customer support requests.
Assist with attendee registration and record accuracy.
Respond to participant questions and provide support before and during the event.
Keep database records accurate, maintain structured documentation and communication logs.
Relationship Management
Serve as trusted advisor throughout the entire event lifecycle (pre-event, during, post-event)
Build long-term relationships with repeat exhibitors and strategic partners
Manage questions and concerns with professionalism and resolution focus
Event Operations Coordination
Collaborate with sales, marketing, and event teams to ensure seamless execution
Track and communicate critical milestones leading up to event dates
Ensure all deliverables (booth setup, branding, logistics, digital assets) meet commitments
Act as customer advocate in internal planning discussions

Qualifications
4+ years experience in customer success, account management, or client services
Strong verbal and written communication skills
Ability to manage multiple accounts simultaneously under tight deadlines
Proficiency with CRM tools (Salesforce, HubSpot) and collaboration platforms (Notion, Slack, GSuite)