Sr Experience Designer III

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

This Sr. Experience Designer III role resides within Verizon Business Group on the Digital Experience Platforms Design Team. Our focus is on the Business customer and their experience across our digital and assisted sales and service journeys.

Responsibilities will include:

• Move confidently from problem framing and concept development through delivery, bringing a strong eye for design, attention to detail, and the ability to create polished, intuitive experiences that feel simple, elegant, and easy to use

• Collaborate with cross-functional teams—including product managers, engineers, and researchers—to understand user needs and business goals, and translate them into effective design solutions.

• Create wireframes, prototypes, and high-fidelity designs using industry-standard design tools, AI tools (Figma Make, Gemini, Claude, NotebookLM), and generative workflows.

• Influence decisions through data, customer insights, product thinking, experimentation, and strong design rationale

• Ability to own the quality bar for AI-assisted design work, ensuring high standards for craft and usability are maintained.

• Craft and polish compelling narratives that highlight product opportunities and requirements.

• Deliver seamless experience enhancements and optimize touch points across the customer lifecycle.

• Cultivate a robust design culture through active leadership in critiques and design workshops.

What we're looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work and/or military experience.

• Four or more years of design experience with a strong portfolio demonstrating user-centered product thinking, polished visual craft, and thoughtful interaction design for complex ecosystems.

• Experience presenting and justifying design decisions to stakeholders and cross-functional teams.

• Demonstrated experience producing high-fidelity design deliverables that adhere to visual design principles and design system specifications.

• Experience independently driving design processes from discovery through launch, balancing user needs, technical constraints, and business goals.

• Experience guiding decision-making with structured thinking, clearly articulated rationale, and user-centered research.

• Experience experimentation, metrics, or using data to inform design decisions.

• Demonstrated experience designing shopping and commerce flows.

Even better if you have one or more of the following:

• Bachelor’s or Master’s degree in Design.

• Experience designing for growth, monetization, digital transformation, or omni-channel experiences.

• Designing for B2B.

• Portfolio is all professional work.

• Strong communication and storytelling skills.

• Great attention to detail and a strong eye for visual craft.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $107,000.00 - $205,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $117,500.00 - $205,000.00.