Sr Sales Floor & Product Lead

About Twice Treasured
Operated by Journey Community Church, we exist to raise funds that support the ministries of Journey, locally
and around the world by turning every donation into greater support for God’s kingdom work.

Position Summary
The Sr. Sales Floor & Product Lead plays a central role in the day-to-day success of the store. This position is
responsible for how the store looks, flows, and feels to every person who walks through the door ensuring
product gets from donation to the sales floor quickly, is easy to find and shop and is presented in a way that
drives sales and reflects the quality of our mission.

This role leads staff and volunteers across front-end and floor operations, maintains store standards and
serves as a bridge between the backroom and the customer experience, all while fostering a team culture that
reflects the mission and values of Journey Community Church.

Key Responsibilities
Sales Floor & Customer Experience

• Ensure the sales floor is consistently clean, fully stocked, organized and easy to navigate
• Monitor overall store conditions throughout the day and proactively address any areas of need
• Model excellent customer service and coach staff and volunteers to do the same
• Respond to customer questions and concerns with care and professionalism

Product Flow & Floor Strategy

• Oversee the timely movement of product from the backroom to the sales floor
• Manage and organize product presentation across all departments to maximize visibility and sales
• Adjust product placement and floor layout in response to inventory levels, trends, and sales patterns
• Train and support the team in maintaining consistent floor and display standards

Team Leadership & Development

• Direct and support staff and volunteers on the sales floor and front end
• Provide hands-on training and clear expectations to ensure work is completed to standard
• Follow up consistently to reinforce accountability and maintain quality
• Foster a positive, collaborative environment rooted in the mission of Journey Community Church

Store Operations

• Support accurate cash handling and register procedures as needed
• Ensure compliance with store policies, safety standards, and operational procedures
• Keep fixtures, displays and floor areas organized, functional, and ready for customers
• Communicate operational issues and needs to leadership in a timely manner

Sales Contribution

• Actively support store revenue goals through a well-maintained, shoppable floor
• Use awareness of product trends and customer behavior to inform floor decisions
• Encourage service practices that build customer loyalty and drive repeat visits