Sub Customer Onboarding Team Lead
Adyen is seeking a Sub Customer Onboarding Team Lead to manage KYC and CDD operations for customer onboarding. The role leads a team, ensures regulatory compliance and service levels, improves quality assurance, manages capacity and coverage, handles escalations, and supports scalable operational requirements for product launches.
Responsibilities
- Lead the KYC process during onboarding of new platforms
- Evaluate performance through metrics and present results to senior leadership
- Coach, mentor, and manage team members
- Manage capacity planning, global coverage, and weekend shifts
- Work with Compliance to improve quality assurance scores
- Manage merchant escalations
- Anticipate product launches and implement scalable operational requirements
Requirements
- Deep expertise in CDD, KYC, fraud, risk, or compliance
- At least 2 years of experience managing teams in high-volume Operations, Support, or Compliance environments
- Experience with capacity planning, global coverage, and shift structures
- End-to-end ownership of the customer onboarding lifecycle
- Experience improving quality assurance and operational efficiency
- Exceptional stakeholder management skills
- Excellent English communication skills