Support Engineer

Support Unlimit's in-house card-processing system, communicate with client support representatives, escalate tickets, monitor system operations, analyze events and logs, process reverse tasks, automate routine procedures, and configure payment-system emulators for test and pre-production environments.

Responsibilities

• Communicate with client support representatives via Slack.
• Escalate tickets to Card Processing Engineers.
• Monitor the in-house card-processing system online.
• Analyze system events and logs.
• Receive and process reverse tasks from internal teams.
• Perform and automate routine procedures, including file exchange and scheduled tasks.
• Set up payment-system emulators for test and pre-production environments.

Requirements

• At least 1 year of card-processing support experience or 2 years of payment-processing experience.
• Knowledge of card-processing operations, including authorization and clearing.
• Hands-on experience with a logging system such as Splunk, CloudWatch, or DataDog.
• Knowledge of HTTP at the application layer and experience with API browsers such as Postman or Swagger.
• PL/SQL experience writing simple CRUD queries.